Don't miss our holiday offer - 20% OFF!

Terms and Conditions

Last Updated: 30/12/2023

These Terms and Conditions (“Terms”) govern the use of the products and services provided by Trophyfy under Golden Moments (“we,” “us,” or “our”). By placing an order with us, you agree to be bound by these Terms. Please read them carefully before placing an order.

1. Orders and Payments:

    1.1 Order Placement: All orders are subject to acceptance by Trophyfy. We reserve the right to refuse or cancel an order for any reason, including but not limited to product availability, errors in pricing or product information.

    1.2 Payment: Payment for orders must be made in full at the time of placing the order. We accept Debit Card, Credit Card, Netbanking, UPI for online orders. All transactions are securely processed, and your financial information will not be stored by us.

    2. Prices and Product Information:

      2.1 Prices: Prices are subject to change without notice. The price charged for an order will be the price in effect at the time the order is placed.

      2.2 Product Information: We make every effort to ensure that the information provided on our website, catalogs, and other promotional materials is accurate. However, we do not warrant that product descriptions, prices, or other content is error-free.3.

      3. Shipping and Delivery:

        3.1 Shipping: We strive to process and ship orders promptly. However, shipping times may vary based on the destination and product availability. Shipping costs are calculated at the time of checkout.

        3.2 Delivery: We are not responsible for delays in delivery caused by events beyond our control, such as natural disasters, strikes, or customs delays. Once the product is handed over to the shipping carrier, we are not responsible for any loss or damage during transit.

        4. Returns and Refunds:

          4.1 Returns: We accept returns within 5-7 business working days of the delivery date. Returned products must be in their original condition and packaging. Customers are responsible for return shipping costs.

          4.2 Refunds: Refunds will be issued within 5-7 business working days of receiving the returned product. Shipping costs are non-refundable.

          5. Product Customization:

            5.1 Custom Orders: Customized products are made to order and are non-refundable. Please ensure that all customization details are accurate when placing the order.

            6. Intellectual Property:

              6.1 Trademarks: All trademarks, logos, and service marks displayed on our products are the property of Trophyfy. Use of these marks without our written permission is prohibited.

              7. Privacy Policy:

                7.1 Privacy: We respect your privacy. Our Privacy Policy explains how we collect, use, and protect the personal information you provide to us.

                8. Governing Law:

                  8.1 Jurisdictional Issues/Sale in India Only
                  Unless otherwise specified, the material on the Website is presented solely for the purpose of sale in India. Trophyfy makes no representation that the material on the Website is appropriate or available for use in other locations/countries other than India. Those who choose to access the Website from other locations/countries other than India do so on their own initiative and Trophyfy is not responsible for supply of products/refund for the products ordered from other locations/countries other than India and compliance with local laws, if and to the extent local laws are applicable.
                  Grievance Officer
                  In accordance with the IT Act, 2000, and the rules there under, the name and contact details of the grievance officer are provided below:

                  Golden Moments Pvt Ltd
                  Email: goldenmoment04@gmail.com
                  Time: Mon – Sat (9:00 – 18:00)
                  By placing an order with Trophyfy, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

                  For inquiries or assistance, please contact us at
                  Email: goldenmoment04@gmail.com
                  NEAR SURESH BOOK DEPO, SADAR BAZAR RAIPUR,492001.
                  Thank you for choosing Trophyfy Trophy Company!