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Shipping and Delivery Policy

Last Updated: 30/12/2023

Thank you for choosing Trophyfy under Golden Moments Trophy Company. We are committed to providing you with a seamless shopping experience. Please read our Shipping and Delivery Policy to understand how we handle the shipment of your trophy orders.

1. Order Processing:

1.1 Processing Time: Orders are typically processed within 5-7 business working days, excluding weekends and holidays. Customized or personalized items may require additional processing time.

1.2 Order Confirmation: Once your order is processed, you will receive an email confirmation with your order details, including the estimated delivery date.

2. Shipping Methods:

2.1 All shipments/consignments will be sent through the Logistic Partner or carriers, unless otherwise specified. ‘Logistic Partner’ shall mean a logistic or carrier service provider as approved by Trophyfy.

2.2 Shipping Options: Standard and expedited shipping options may be available. Shipping costs are calculated at checkout, and you can choose your preferred shipping method.

3. Delivery Timeframes:

3.1 Standard Delivery: Standard delivery times vary based on your location and the shipping method chosen. Typically, standard delivery takes between 5 to 7 business days.

3.2 Expedited Delivery: If you choose an expedited shipping option, your order will be delivered within 5-7 business working days, excluding weekends and holidays.

4. International Shipping:

4.1 International Orders: We welcome international orders. Shipping costs and delivery times for international orders vary depending on the destination and shipping method selected.

4.2 Customs and Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs regulations.

5. Shipment Tracking:

5.1 Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

5.2 Delivery Updates: Carrier websites or tracking services can provide real-time updates on the status of your delivery.

6. Address Information:

6.1 Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses due to customer error.

7. Delayed or Lost Shipments:

7.1 Unforeseen Circumstances: We are not responsible for delays caused by events beyond our control, such as natural disasters, strikes, or customs delays.

7.2 Lost Shipments: In the rare event that a shipment is lost, please contact our customer service team at goldenmoment04@gmail.com, and we will assist in tracking or replacing the order.

By placing an order with Trophyfy, you acknowledge that you have read, understood, and agreed to this Shipping and Delivery Policy.

Thank you for choosing Trophyfy Trophy Company!