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Cancellation and Refund Policy

Last Updated: 30/12/2023

Thank you for choosing Trophyfy under Golden Moments Trophy Company. We understand that circumstances may arise that require you to cancel an order or seek a refund. Please review our Cancellation and Refund Policy below:

1. Order Cancellation:

1.1 Cancellation Period: You may cancel your order within 5-7 business working days of placing it, provided that the order has not entered the production or customization process.

1.2 Custom Orders: Customized products are made to order and may not be eligible for cancellation once production has begun. Please contact us as soon as possible to inquire about the status of your order.

1.3 Cancellation Process: To cancel an order, please contact our customer service team at goldenmoment04@gmail.com with your order details. We will confirm the cancellation and provide further instructions.

2. Refund Policy:

2.1 Refund Eligibility: Refunds will be considered for eligible cancellations or returned products in accordance with our Returns and Refunds Policy.

2.2 Non-Refundable Items: Customized products, once production has started, are generally non-refundable. Special or bulk orders may have specific refund terms outlined in the initial agreement.

2.3 Refund Processing: Refunds will be processed within 5-7 business working days of approval and will be issued using the original payment method. Shipping costs are non-refundable.

3. Returns and Product Condition:

3.1 Return Eligibility: To be eligible for a refund, returned products must be in their original condition, unused, and in the original packaging.

3.2 Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

4. Damaged or Defective Products:

4.1 Notification: If you receive a damaged or defective product, please notify us within 5-7 business working days of delivery. We may require photographic evidence to assess the issue.

4.2 Replacement or Refund: We will work with you to either provide a replacement product or issue a refund for damaged or defective items.

5. Contact Us:

5.1 Customer Service: For assistance with cancellations, returns, or refunds, please contact our customer service team at goldenmoment04@gmail.com .

6. Changes to the Policy:

6.1 Modification: We reserve the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting to our website.

By placing an order with Trophyfy, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy.

Thank you for choosing Trophyfy Trophy Company!